The Future of Diagnostics
Genetrack Biolabs Home
Information / Appointments:
By Phone: 1-888-828-1899 or (604) 325-7282
By Fax: 1-888-655-8877 or (604) 325-2208
Email: support@genetrack.com
Appointments can also be arranged online by using the secure online appointment booking form.
For Existing Clients

To download or view current contracts, please login here.

For Physicians

Information for physicians or health professionals.

Availability

All of Genetrack's specimen collection facilities follow strict chain of custody specimen collection protocols. Please check the online location finder for availability in your city.

Chain of Custody and Identification Procedures

Patients must bring valid photo identification to their appointment. Identification for children is also required and can be in the form of a health care card, birth certificate, or vaccination records. Appointments for sample collection are approximately 15 minutes in duration. Phlebotomists will obtain either a small blood sample or a noninvasive buccal swab sample. Strict chain of custody and identification procedures will be followed during the appointment. Patients will be positively identified, a Polaroid photograph is taken of the individual attending the appointment, and a right thumbprint is obtained for verification. Children under 18 years must be accompanied by their legal guardian.

Reports

All reports are fully accepted as legal proof of paternity and non-paternity in courts of law in every province and territory in Canada. Expert Ph.D testimony is available if required.

Turnaround Time

3 to 5 working days. If the results are required sooner, please notify Genetrack staff at the time of booking.

Payment

Three payment options are available for tests ordered through legal counsel.

  • Direct payment by client. Your client can pay the laboratory directly. Please ask your client to contact the laboratory directly to arrange details for payment. Forms of payment accepted include cheque, money order or credit card.
  • Trust cheque.
  • Funds held in trust. If the payment is held in trust with legal counsel, please forward a written confirmation to Genetrack by Fax. The law firm will be invoice after the test is complete and the results have been released.
Information and Appointments:

By phone: 1-888-828-1899 or (604) 325-7282
By Fax: 1-888-655-8877 or (604) 325-2208
Email: support@genetrack.com
Appointments can also be arranged online by using the secure online appointment booking form for lawyers or legal counsels..