The Future of Diagnostics
Genetrack Biolabs Home
Information / Appointments:
By Phone: 1-888-828-1899 or (604) 325-7282
By Fax: 1-888-655-8877 or (604) 325-2208
Email: support@genetrack.com
Appointments can also be arranged online by using the secure online appointment booking form.

Privacy Policy

The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number, and fax number. When registering with Genetrack, you may be asked to submit information about other individuals involved in the cord blood banking service, for example, the name and personal information of the father and delivery physician. The types of personally identifiable information that may be collected include the patient's name, address, e-mail address, and telephone number. You are fully responsible for the information that you have provided to Genetrack. Agents and contractors of Genetrack who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice, e.g. not using the information for any purpose other than to carry out the services they are performing for Genetrack. Some of our sites contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

Our Commitment to Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. If you have any questions or concerns about the Genetrack online policy for this site or its implementation you may contact us at support@genetrack.com. If you choose to give us personal information via the Internet that we or our business partners may need -- to correspond with you or process an order, it is our intent to let you know how we will use such information. When you register from the Genetrack Online Order Form, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. We do not share, rent or sell any information we collect online to any unaffiliated third party. We also do our best to provide a safe and convenient online shopping experience. We safeguard the integrity of our customers' information. If you are not comfortable with shopping online, you can download our order form and register by mail.

Information Safety

Protecting the safety of your information is important to us. The Genetrack Online Order Form uses Secure Sockets Layer (SSL) technology to protect the security of your information as it is transmitted to us. SSL is the gold standard in Internet encryption technology. SSL is a method of scrambling data as it travels from your computer to our website's servers. To make sure you are accessing our secure server before you submit personal information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." If for any reason you cannot access the secure server, an order can also be placed by phone or by mail by downloading our mail-in order form. Our Customer Service representatives will be happy to assist you.

This web site, including any subsite accessible through the homepage, (the "Site") is published and maintained by subsidiaries, affiliates and/or related entities of Notice: Use of undefined constant COMPANY_NAME - assumed 'COMPANY_NAME' in /var/www/www-genetrack-com/public/privacy.php on line 19 COMPANY_NAME ("Genetrack"). You can e-mail us at support@genetrack.com. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below and any additional terms and conditions of use set forth in any subsite. This Site is only for your personal use. You may not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. As long as you comply with the terms of these Terms and Conditions of Use, Genetrack grants you a non-exclusive, non-transferable, limited right to enter, display and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. All materials on this Site, including but not limited to audio, images, software, text and video clips (the "Content"), are protected by copyright. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site. By making them available on this Site, Genetrack is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. If you download any Content from this Site, you may not remove any copyright or trademark notices or other notices that go with it. You agree to comply with any additional terms which are referred to on this Site or any subsite within the Site. You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. Genetrack will fully cooperate with any law enforcement authorities or court order requesting or directing Genetrack to disclose the identity of anyone posting such materials. Sending a message to Genetrack does not cause Genetrack to have any special responsibility to you. This Site may contain links to other Internet sites on the World Wide Web. Genetrack provides such links for your convenience only, and is not responsible for the content of any site linked to or from this Site. Links from this Site to any other site do not mean that Genetrack approves of, endorses or recommends that site. Genetrack disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site. If you are under 16, you should ask your parents or a guardian before you: E-mail the Site, or ask us to e-mail anything to you; Send in any information; or buy anything online. You agree to indemnify, defend and hold Genetrack and all of its agents, directors, employees, information providers, licensors and licensees, officers and parent, (collectively, "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, attorneys' fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use or the foregoing representations, warranties and covenants. You will cooperate as fully as reasonably required in Genetrack's defense of any claim. Genetrack reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Genetrack. Disclaimer of Warranties and Damages; Limitation of Liability YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THIS SITE (INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE) IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WITH REGARD TO THE CONTENT ON THIS SITE, Notice: Use of undefined constant COMPANY - assumed 'COMPANY' in /var/www/www-genetrack-com/public/privacy.php on line 19 COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (1) FOR THE ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF ANY CONTENT PUBLISHED ON OR AVAILABLE THROUGH THE SITE, (2) THAT THE SERVER THAT MAKES THIS SITE AVAILABLE IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM OR OTHERWISE USE THE SITE. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO Notice: Use of undefined constant COMPANY - assumed 'COMPANY' in /var/www/www-genetrack-com/public/privacy.php on line 19 COMPANY'S NEGLIGENCE, SHALL Notice: Use of undefined constant COMPANY - assumed 'COMPANY' in /var/www/www-genetrack-com/public/privacy.php on line 19 COMPANY BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES RELATED TO (A) THE USE OF, (B) THE INABILITY TO USE OR (C) ERRORS OR OMISSIONS IN THE CONTENTS AND FUNCTIONS OF THIS SITE, EVEN IF Notice: Use of undefined constant COMPANY - assumed 'COMPANY' in /var/www/www-genetrack-com/public/privacy.php on line 19 COMPANY OR AN AUTHORIZED REPRESENTATIVE THEREOF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL Notice: Use of undefined constant COMPANY - assumed 'COMPANY' in /var/www/www-genetrack-com/public/privacy.php on line 19 COMPANY'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE), EXCEED $100.00. General Provisions These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Genetrack and you with respect to your use of this Site.